ESTIMATE

Your initial online estimate is a virtual viewing based on pictures and information provide. The cost is a approximated by our office team and all online estimates, (please note this is always an educated approximation) and can be subject to change. A qualified surveyor’s report is required to provide a detailed estimate. 

We are confident that in most instances we are as accurate as we can be, however as we haven’t physically seen or measured the work arear it may not on some occasions be exact. This could mean the price could change upon the start of installation. This doesn’t mean the price necessarily increases it could also decrease. Price changes can include additional items being added, upgrade of materials used, repair work undertaken and additional materials required.

No work will be carried out until our customers are aware of any adjustments and have been previously agreed.

MATERIAL PRICE INCREASE

Due to the unprecedented times we are in, there can be a price increase on materials used. If this is the case, there mate be an increase in your job price. We will inform you as soon as we can with any changes. 

Price increases generally occur from 1st January and quotes that cross over from the previous year may be subject to change.

OPENING HOURS 

Enquires & installations

Monday – Friday: 08:00 – 17:00

Saturday – Sunday: upon request (additional charges may apply) 

PHONE

Monday – Friday: 08:00 – 20:00 (during high call volume/demand outgoing information message only)

EMAIL

All messages are responded to within 24 hours (in case of high volume Wrap my vinyl LTD reserves the right to notify using social media)

if we are closed for any reason there will be notifications on our social media to advise return 

Our current online correspondence hours stand Monday – Sunday 08:00 – 20:00 

Please allow up to 24 hours for our team to respond to all messages.

AVAILABILITY 

During periods of high demand or staffing issues, we reserve the right to cease all correspondence and implement public notice through appropriate channels i.e website/social media.

EXISTING FIXURES & FITTINGS 

SCREWS 

When removing screws, we accept no liability for existing faulty screws breaking or snapping. Where possible we can supply a free-of-charge replacement. 

HINGES 

If any hinge is found to be faulty or has existing damage, we are not responsible for any breakages or damages caused due to the faults/damage. 

We can supply and fit new hinges starting from £6.50 per hinge.

HANDLES 

We do our best and employ reasonable care in our removal process pre-wrap, however, we are not responsible for existing faulty handles and any damages they cause. i.e screws snapping. 

We provide free fitment of handles whether customers provide their handles or choose from our selection. All relevant parts must be provided for the commencement of installation. If the quality of handles is poor, we will advise if fitment is possible. 

We reserve the right to refuse to fit second-hand or poor-quality handles due to faulty fittings or wear and tear. 

Our offer of the free fitment of customer’s’ own provided glass/stainless steel splashback for behind the hob only, must be the correct size (fit in space) or we will not be able to install it. This free-of-charge service is only applicable to the installation period. If unable to fit due to the wrong size, these dates are non-transferable. 

KICKPLATE CLIPS 

We are not responsible for existing kickplate clips breaking/snapping when removing, we do employ reasonable care when removing. In case of broken clips alternative fixings can be offered in some cases will incur a charge. Any additional charges will be discussed with the customer before proceeding. 

WASHING MACHINE/DISHWASHER HINGES AND FIXINGS 

We are not liable for any pre-existing faults/holes location/door angle or washing machine/dishwasher height. We will employ reasonable care when reinstalling and if possible, remedy any pre-existing faults at no extra charge. 

EXTRACTOR FAN/HOOD

Pre-installation: This needs to be removed as the customers request, we are not liable for pre-existing faults with extractor fans/hoods. If an extractor fan/hood needs to be removed pre-installation of splashback we will employ reasonable care when removing/refitting, however, we are not liable for any fixtures, fittings, brickwork, plasterwork, tiles, painting and decorating, flues, electrical work and lighting. It is the customers responsibility in these cases to contact a 3rd party tradesman. 

PLUG SOCKETS AND SWITCHES 

If plug sockets have been grouted into tiles, we accept no liability for damage caused to existing plug socket/existing tiles/existing wall coverings when removing and refitting. We hold no liability for any fittings, wiring, junction boxes, mechanisms, lugs, threaded screws or plastic mountings when removing/reinstalling. If any issues occur, it is the customers responsibility to contact any 3rd party tradesman.

Upon doing splashbacks, sockets need a certain length of cable behind the unit for us to install. If the cable isn’t long enough we employ a simple process of turning off all electricity, removing the socket cover, disconnecting wires and making safe with wago connections. It is the customers responsibility to arrange for the relevant tradesperson to refit. 

We hold no liability for any pre-existing electrical work/faults before installing and hold no liability for any electrical work.

We will employ reasonable care when undertaking all aspects of additional joinery works and boxing in, however, we are not liable for any fixtures, fittings, brickwork, plaster work, tiles, painting and decorating, flues, electrical work or lighting. 

When removing existing cornering/ open shelving/units/worktops we are not responsible for the condition of the surface underneath these pieces when removed. 

KICKPLATES 

Unless priorly arranged Wrap my vinyl LTD holds no responsibility for altering pre-existing kickplates. If kickplates are left off i.e if a new floor has been fitted it is the customers responsibility to refit kickplates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required, the customer will be notified, there is an option subject to charge and availability we can offer this service, but it should be done before installation. 

EXISTING ELECTRICAL WORK. 

In most cases, we can work around existing sockets/wiring/fuse boxes/cables, however if its not possible and any issues are identified during installation that could NOT have been flagged at the pre-installation assessment (this could be on installation day) these will be flagged during installation and the lead installer will report this to both the customer and head office for advisement. 

Existing kickplate lights need to be removed before wrapping, if this hasn’t been done before the fitter’s arrival there are a few options:

-They can be left unwrapped. 

-They can be left unwrapped and brought by the customer with the lights removed to our address at a later date, independently of installation. Refitting is the customers responsibility. There may be a delay in the kickplates being wrapped and they may have to be left at our address and picked back up by the customer ad a later date. 

-They can be removed by our team at an additional cost however we hold no liability for existing electrical work when removing. 

WORKTOPS & UPSTANDS

Pre-installation all worktops should be repaired and all silicone removed around sink, hob and upstands. 

It is the customers responsibility is they choose to better the condition of the pre-existing worktop/upstand/joining bar before wrap installation.

HANDLES/HANDLE RELOCATION

When existing doors are being used and new handles have been requested, we recommend using existing hole spacings, however, is the chosen handles do not fit the existing wole spacings the old handle holes are required to be filled (with two part filler) and sanded. Its is the customers responsibility to ensure this is completed before the fitters arrival. 

We recommend this process is repeated 1-2 times to ensure the smoothness of the surface (any half-filled holes indentations scratches, convex or concave finishes around the hole will show underneath the vinyl wrap)

The smoothness of the vinyl is only as good as the surface it is being applied to; we always recommend repairing sanding/smoothing out any in-discrepancies before installation.

(If you would like us to complete the above we can do so at a charge of £7.50 per door)

COLOR MATCHING

When partially wrapping kitchens. We cannot guarantee a color match to the existing color or guarantee a match to a previously wrapped/partially wrapped unit. Vinyl wrap is produced in batch quantities and color shade differences occur. We therefore recommend having your full project wrapped on the same installation date. We will however try our very best to get as close as possible. It is the customer’s responsibility to choose from the products/samples available, customer confirmation is required before installation.

FINISH

The result and smoothness of the vinyl are only going to be as good as the surface it is being applied to and the environment it is being wrapped in. Things such as high levels of dust, unfinished joinery work, dusty flooring, cooker grease, and splashes of pet hairs should all be addressed pre-installation as these can lead to contaminated wraps. In most cases, contaminations are no more than 5% of the overall area on average.

Wrap my vinyl Ltd holds no liability for environmental conditions, it is the customer’s responsibility to properly prepare the room.

We always recommend repairing sanding/smoothing out any in-discrepancies before installation. Any concerns should be addressed at the viewing/detailed estimate/pre-installation assessment stage.

Pre-existing conditions of

Cabinets

Doors

Drawers

Kickplates

Worktops

Upstands

Corner edging

Wine racks

Open shelving

Trim

Splashbacks

Tiles

Overhangs

Shelving

Housings

Brackets

Uneven wall surfaces

Ultimately affect the overall effectiveness of the vinyl wrap installation. We use reasonable care and application in all aspects of installation. Any independent concerns will be documented by the lead installer and reported to the head office.

The finishing silicon seal can take between 4 and 6 hours to dry. Please avoid these areas highlighted by the lead installer. It is recommended/but not necessary that the kitchen area should be avoided for 4-6 hours.

We advise silicone seals should be replaced post-installed every 12 months. This is the responsibility of the customer.

SILICONE SEALER

Decorating/renovations

We advise our customers to have all relevant renovations/decorating work completed before the date of your wrap installation. We recommend as to limit any damages caused to the vinyl wrap after installation by other tradesmen.

If you are planning on having the area which is to be wrapped also painted, we will advise you if it is best for us to come before or after this is to be done.

BEFORE INSTALLATION 

It is important to finalize your silicone sealer color choice before installation. If no specific silicone has been chosen our lead fitter on installation will make a choice based on surrounding colors.

We offer a 3-month warranty on decorative silicone applications, this is a free complimentary service and any future replacement is the responsibility of the customer. We recommend an annual replacement using a 3rd party mastic application professional.

Common practice dictates silicone should be replaced annually, It is the customer’s responsibility for proper upkeep, care, and replacement when necessary. PLEASE NOTE extra care must be taken when cleaning silicone-sealed areas. If sealer lifts due to improper care/heavy cleaning/abrasive solutions Wrap my vinyl Ltd holds no responsibility and it is the customer’s responsibility to replace it. We recommend using a soft sponge to lightly clean these areas without anti-bacterial architectural surface cleaning.

The decorative application used in Wrap my vinyl Ltd installations is a complimentary service and not essential as the architectural vinyl application is fully sealed and watertight on installation.

CLEANING

**ATTENTION**

Before installation, a thorough deep clean is REQUIRED, and ESSENTIAL of ALL surfaces being wrapped. The kitchen should be fully dusted and degreased with all kitchen surfaces cleared and all drawers emptied for the fitter’s arrival.

Step 1: A full dust down/hoover of all surfaces being wrapped is essential.

Step 2: A full degrease and preparation of all surfaces being wrapped to be carried out using

architectural surface cleaner

isopropyl alcohol.

(All surfaces should be smooth to the touch after preparation i.e no grease spots, no dust, no paint, no glue, etc)

This is REQUIRED and ESSENTIAL before installation.

Full uninterrupted access is required to all areas being wrapped. All work surfaces should be clear with no obstructions blocking entrance/exits for fitter access. There should be no items/clutter in any areas fitters will be working in.

These pre-installation steps are essential and should be carried out by the customer to ensure no interruption to installation. This is also essential in the overall quality and longevity of the wrap being applied. It is also an essential part of the installation warranty terms and conditions.

In the event our installation team arrives and the surfaces being wrapped are not prepped to the required standard, the installation team will be required to prep all surfaces to the required standard before wrapping. Additional charges will incur starting at £50.

In most instances we can accommodate this extra workload, however, there may not be sufficient time to complete preparation and installation on your allocated booking date. In this instance we will have to cease installation and will offer our next available installation date, or the customer can cancel the installation.

Please note:

In either circumstance, no refunds will be applicable.

If the customer has any concerns about the standard of preparation, please arrange a visit to discuss further

Worktops

Shelving

Display cupboards (all glasses should be completely removed)

Working area i.e. floor/workspace, entrance/exits

Drawers

Glass cupboards

Cupboards (where access to hinges is hindered)

Please ensure there is suitable lighting in the working area.

We will always aim to give an estimated job completion time; however, this cannot be guaranteed and your job may run on. We will always aim to inform you of any changes as soon as possible. Additional times may be unavoidable due to unforeseen circumstances.

All requirements i.e. appointments, delays, schedules, and additional trades from customers should be detailed pre/during installation. We do our best to estimate installation durations and implement contingencies.

We reserve the right to cancel any job without notice in breach of our standard terms and conditions.

We hold high stock levels on all ranges in our warehouse, however, there are instances of material shortages/discontinuations and delivery issues with 3rd party suppliers this can range between 1 and 12 weeks. In these instances, we can offer alternative similar products, please note customer is under no obligation to accept and time frames will be advised.

Although jobs are booked and materials ordered in advance we are reliant on the courier company delivering on time. Delays can sometimes occur and this can affect start time and job completion time, again we will aim to inform you as soon as possible.

DURING INSTALLATION 

Our fitters aim to be on-site between 08:00 and 09:00, start times vary between jobs, and this can be affected by distance, traffic, deliveries, unforeseen circumstances, or 3rd party delays. Additional time for job completion may be required, we do our best to accommodate customers and in most cases, installation can still be completed, however in some instances, new installation dates may be required or additional time needed to complete.

Our fitter’s working day finishes no later than 18:00 unless otherwise arranged with the customer.

No access is permitted to the working environment.

Full uninterrupted access is required for the duration of your installation please ensure that in preparation for the working environment, all items needed are removed from the area pre-installation. All eating arrangements are taken care of and personal items are removed pre-installation.

Customers are not required to remain on site but be readily available during installation times (08:00 to 18:00) for job completion/sign-off/payment. Any persons under the age of 16 should be accompanied by parents/guardians and strictly not permitted access to the working area during installation.

Unavoidable superficial damage may occur during the installation of existing wall coverings. Wrap my vinyl Ltd holds no liability for the condition of pre-existing paint work or decorating work pre or post-installation. Any customer concerns should be addressed pre-installation.

Please be advised, that any existing paintwork, wallpapering/coverings may be affected during wrap installation. Wrap my vinyl Ltd holds no liability for any decorative damage during installation. i.e. wall coverings, wallpaper, paint, plasterwork, tile, grouting, coving, silicone seal, and flooring.

It is very rare where cases of decorative damage, however, they are out of our control as we can come into contact with these areas during the installation process. (We employ reasonable care) during all aspects of the installation.

Appliances – i.e. washing machines, dishwashers, fridge freezers, tumble dryers, microwaves, wine fridges/ integrated washing machines, integrated dishwashers, integrated fridge freezers, integrated tumble dryers/ integrated microwaves, integrated wine fridges. Wrap my vinyl Ltd holds no liability for any of these items. If customers would like wrap installation applied to any of these areas and require removal of these appliances it is the customer’s responsibility to arrange removal pre-installation and refit post-installation of these appliances by the relevant tradesperson. If these areas have been requested to be wrapped, if upon the fitter’s arrival, these appliances have not been moved the fitters will only wrap areas they have access to, in most cases this will be a hand width. No alternative dates to wrap these areas will be offered.

KICKPLATES

Unless priorly arranged Wrap my vinyl  Ltd holds no responsibility for altering pre-existing kickplates. If kickplates are left off i.e. if a new floor has been fitted it is the customer’s responsibility to refit kickplates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required the customer will be notified, there is an option subject to change and availability we can offer this service, but it should be done before installation.

DOORS/FIRE DOORS

If any doors need to be removed Wrap my vinyl LTD requires a suitable workplace to work on the doors. 

If any screws or hinges are damaged before installation Wrap my vinyl LTD Is not responsible to fix or replace them, we will speak to the customer and advise they may need to get a 3rd party to repair them. 

WINDOW TINT 

All blinds and curtains should be removed before window tint is installed, if not Wrap my vinyl LTD holds no responsibility of any damages that may occur. 

If the window has any chips or cracks then Wrap my vinyl LTD will advise with the customer that it would be best to replace the window before installation, if the customer is still wanting the installation to go ahead, Wrap my vinyl LTD hold no responsibility to any further damage the window may occur from the window tint. 

PAYMENT SCHEDULE 

DEPOSIT 

A 50% deposit of the full balance is required to confirm your installation date. This data will be held provisionally for 24 hours without deposit. If no deposit is received the date will be released.

Deposits are non-negotiable upon the survey however a booking will not be confirmed without some value of deposit paid.

A strictly full balance is due immediately to the lead installer on job completion.

Additional/extra items added mid-installation will be added to the final balance and payable immediately on job completion to the lead installer. An invoice/receipt will be provided on receipt of payment.

Accepted payment methods are:

Cash: Payable immediately to lead installer on job completion.

Option of Instant bank transfer: Payable immediately (with visual confirmation) to lead installer on job completion. If there is a transfer limit on your account and your outstanding balance is greater than the limit, an alternative payment method is required for the remains balance.

You can also split the payment with cash and bank transfer.

Account Details

Wrap my vinyl Ltd

Monzo 

Account number: 27390397

Sort code: 04-00-03

MAKING CHANGES 

Customers have up to the survey stage to change the details of the job. After the survey stage, changes cannot be made without additional charges.

Alternative options are:

To continue with the original colour choice,

Reschedule installation date (subject to installation availability and availability of materials, this can incur an admin charge of £50)

Cancel installation where the deposit is non-refundable.

It is on occasion possible to change/add additional items subject to availability and accepted revised quote.

Wrap my vinyl Ltd reserves the right to cancel installations or orders at any time.

RESCHEDULING INSTALLATIONS 

We understand situations occur and things can happen, therefore in an emergency 1 alternative date for installation (dependent on availability) is permitted at no extra cost.

After your permitted one-time, free of-charge, change of date, any further reschedules will be charged at the following:

0-14 days before the confirmed installation date £100.

14 days+ before the confirmed installation date £50

Instances can occur where we can offer earlier installation, our customers are under no obligation to accept an alternative date and the original booking will be honoured if declined.

CANCELLATIONS 

If a job is cancelled before the installation date no deposit will be returned. This covers admin, production, material ordering, site visits, and all related works

COMMERCAIL INSTALLATIONS 

All prices/quotes given for commercial work are including VAT

AFTERCARE & MAINTENANCE 

Upon completion of your wrap installation, all wrapped surfaces should be maintained by the customer using the following techniques when cleaning

All vinyl-wrapped surfaces (please see heading silicone for instruction care on silicone sealer) should be cleaned using damp microfibre cloths only (cloths must be free of dust, grit, grease, oil, bleach, spirits before use) and our architectural anti-bacterial surface cleaner (elbow grease, can buy from home bargains).

All areas involve folds, joins, butt joints, overlaps, silicon seals, corners, ends, fragile surfaces, and anchor points.

The aforementioned areas require extra care, minimum pressure, and attention when cleaning. Improper care or neglect will void installation/material warranties.

Stains like turmeric, curry, and tomato-based products should be cleaned immediately and treated like a pours worktop similar to granite or marble. Failure to do so and improper care may result in light staining and is solely customers’ responsibility.

GUARANTEE SUMMARY

Our vinyl is guaranteed for between 5-10 years depending on the material. This includes bubbling, fading, cracking, delimitation, and yellowing. This does not cover customer error, neglect, and damages.

We provide a standard 1-year installation warranty with all works carried out. All disputes are subject to assessment and cause determination.

REPAIRS 

If any repairs arise, please allow our team up to 28 days to address them.

Any repairs visible from 1 metre or more warrant an assessment.

Any newly identified post-installation repairs should be reported within 72 hours of installation. Also, note all repairs are subject to assessment and cause determination. We reserve the right to void the warranty in any individual case of neglect, improper care or accidental damage.

If you have any questions or queries on the above, please do let us know.

  The secure transfer of the deposit is the customer accepting the terms and conditions.

Many Thanks,

Karl Mausolf

Director

Wrap my vinyl Ltd